Terms and Conditions

1. The merchant

2. Subject matter

The Restaurant sells food prepared to order (pizzas, burgers, salads, starters, sauces, desserts) and drinks, delivered to an address the Customer provides. The site shows the menu, prices, availability and allergens and lets you order with or without an account.

3. Products, images and allergens

Each product shows its name, a description (where available), its size or weight, the extras that can be added and their prices. Images marked as illustrative do not show the actual product. A product marked unavailable cannot be ordered.

Allergens under Regulation (EU) No 1169/2011 are listed for each product. Where a product says the information is being confirmed, or if you have an allergy or intolerance, contact us before ordering. Food is prepared in a shared kitchen and traces of allergens cannot be excluded.

4. Prices

All prices are final, in euro (EUR), VAT included. Delivery is free and no packaging, service or payment fee is added. The price of each extra is shown next to it and included in the product's price. Before confirming, you see every product with its size and extras and the total amount due.

The amount due is calculated by our server from the menu prices at the time of the order — a value changed in the browser is ignored. If a price is obviously wrong because of a technical error, we will contact you before accepting the order and you may withdraw at no cost.

5. Ordering and conclusion of the contract

• You choose products (size and extras) and add them to the basket.
• On the checkout page you enter your name, phone, email and delivery address, choose a payment method and expressly confirm the terms.
• By pressing “Order with obligation to pay” (or “Order and pay by card”) you submit the order. This is your offer to conclude the contract. We show you the order number.
• The contract is concluded when the Restaurant accepts the order. We then send you an “Your order has been accepted” email with the products, the total, the address and the estimated delivery time.

With card payment you pay right after submitting the order, on the bank's secure page. The order reaches the kitchen only once the bank confirms the payment. If the payment is not confirmed, the order is not carried out. If you nevertheless see an amount held or taken, contact us — we check the transaction with the bank, and an amount taken without a fulfilled order is refunded to the card (section 10).

The Restaurant may decline an order if a product has run out, the address is outside the delivery area, contact details are incomplete or false, a price is obviously wrong because of a technical error, or circumstances make delivery impossible. We then tell you by phone and you owe nothing; an amount paid by card is refunded in full (section 10).

6. Payment

• Cash on delivery — active. You pay the courier on delivery.
• Online by debit or credit card — not active yet. Once activated it will appear as an option on the checkout page; until then payment is cash on delivery only.

Details are on the “Payment methods” page. We never collect or store a card number, expiry date or CVV code.

7. Delivery and opening hours

• We deliver only within Pleven.
• Delivery is free.
• Minimum order for delivery: 10.00 € (not a charge).
• Collecting the order yourself is not offered through the site.

We tell you the estimated delivery time when we accept the order; it depends on how busy we are and on distance and is not a guaranteed deadline. Details are in the “Delivery Terms”, which form part of these Terms.

8. Cancelling an order

You may cancel the order at no cost as long as the kitchen has not started preparing it — call the Restaurant (the fastest way) or email us with the order number. Once preparation has started the order cannot be cancelled, because the food is made specially for you; the order price is then due. The Restaurant charges no penalties or extra fees for cancelling. Details and refund times are in “Cancellation, Returns and Complaints”.

9. Right of withdrawal (14 days)

The 14-day right of withdrawal from a distance contract (Art. 50 of the Bulgarian Consumer Protection Act) does not apply to food made to order and to goods that can deteriorate quickly or have a short shelf life (Art. 57(3) and (4) of the Act; Art. 16(c) and (d) of Directive 2011/83/EU). This covers every dish, sauce and dessert on the menu.

For unopened factory-sealed drinks with a long shelf life (for example bottled soft drinks, water and beer) the right of withdrawal remains: you may withdraw within 14 days of receiving them. How to do it — and the standard withdrawal form — is in “Cancellation, Returns and Complaints”.

The exception from the right of withdrawal does not limit your right to complain when the order you received does not match what was agreed (section 11).

10. Refunds

An amount paid by card through the virtual POS terminal is refunded only to the card used for the payment. The Restaurant orders the refund without undue delay and no later than 14 days after the reason for it arises. When it appears on your account depends on the bank that issued your card and on the card scheme. The cases and the procedure are described in “Cancellation, Returns and Complaints”.

11. Complaints

Please check your order on delivery. If a product is missing, wrong, damaged or unfit, contact us as soon as possible, ideally on the day of delivery, by the Restaurant's phone or email, with the order number and a description (a photo helps). For a justified complaint we deliver the missing or correct product or refund what you paid for it, as you prefer, at no cost to you. We answer every complaint and tell you the decision.

Your consumer rights under Bulgarian law, including for goods that do not conform to the contract, are not limited by these terms.

12. Warranty and after-sales service

The Restaurant sells only food and drinks for immediate consumption. A commercial guarantee and technical (in- or out-of-warranty) service do not apply to them, because there is nothing to repair or maintain. This does not remove the right to complain under section 11 or the statutory rights for non-conforming goods.

13. Subscriptions

Every order is a one-off. The site offers no subscriptions, recurring deliveries or automatic repeat payments and does not store card details.

14. Accounts

An account is optional. If you create one, you undertake to give accurate details and keep your password safe. You can delete your account at any time from your profile page.

15. Personal data

We process your data to carry out the order — how and on which legal basis is described in the Privacy Policy. Your consent is not needed for this, and we send no marketing messages.

16. Liability

We are not liable for delay or non-performance caused by wrong details given by the Customer (e.g. a wrong address or phone number) or by circumstances outside our reasonable control. Nothing in these terms excludes liability that cannot be excluded by law.

The content of the site — texts, images, logo and layout — belongs to the Restaurant or is used with permission.

17. Changes and versions

The date and version of these terms are shown at the top. When they change we publish a new version. Each order is governed by the version you accepted when ordering — it is recorded with the order.

18. Governing law and disputes

Bulgarian law applies. If we have not resolved a dispute between us, you may turn to the Bulgarian Commission for Consumer Protection (www.kzp.bg) or its conciliation committees for out-of-court resolution of consumer disputes, and to the competent Bulgarian court.

If the Bulgarian and English texts differ, the Bulgarian text prevails.